Return & Refund Policy

Returns Policy

For purchases made other than via www.frulabeauty.com please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through www.frulabeauty.com

FRULABEAUTY will fully refund or replace any goods purchased if they are found to be faulty or damaged.

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:

1. Products must be unopened, unused and in the original condition
2. Products must be sent back within 7 days from original receipt of goods
3. Your proof of purchase / order information must also be included in the return.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

Please reach out to us at hello@frulabeauty.com to return your products.  Please do know that you will be responsible for the return shipping fee. 

Online Order Queries & Changes

FRULABEAUTY will endeavor to dispatch your order as soon as we receive it (within 24 hours, during working hours). If you have any concerns regarding your order, please email hello@frulabeauty.com and include your order number and concern, so we can assist you as promptly as possible.

Refunds:

Once your return is received and inspected, we will let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If a refund is approved, it will be processed, and a credit will automatically be applied to your credit card or the original payment method.

Refunds can take up to 10 working days to process.